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Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon We use dedicated people and clever technology to safeguard our platform. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. I love your website design, I love your brand. Easy to arrange refunds etc. + Paid training & PTO. A real shame because you spend a lot of money on this premium brand. The website is very userfriendly, I found everything great. I loved the bag, it's great, and super fast delivery, thank you. The quality of Le Grand Bambino bag is amazing. The website is very userfriendly, I found everything great. They where very helpful great experience with them. Thank you note, stickers, and the dust bag were a welcome surprise! You dont have to buy many Designer things to know that luxury products are sent in box. I love that it was delivered to me super fast! All previous emails sent to you from my private email prior to involving PayPal were ignored. was ok but the delivery with UPS was HORRIBLE. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Revoke a Website or App's Access to your Login with Amazon Information. Buy collage-effect dresses and separates online now at NET-A-PORTER. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. To find out more and learn how to opt out, please visit our Contact them on WhatsApp, they always answer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I received mine within 2 days of ordering and I live in Canada! After 60 days, we will attempt to assist with repairs and/or obtaining . I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. 2023 Trustpilot A/S. It looked absolutely beautiful on the site. It has a red undertone, it looks like its been discolored by the sun. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. Got this a gift for my wife, she fell in love with it! Quality is great! Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. Outstanding Customer Service! and the service is great and shipping is fast! Verification can help ensure real people write reviews about real companies. Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano Beautiful design.Thank you so much for adding beauty in our lives and this world. The order arrived on time and every item came very well packed. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. The delivery was made very quickly and arrived in very good condition. was ok but the delivery with UPS was HORRIBLE. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Love the quality & style of the hat & quick delivery! Pretty things in your Shop Jacquemus is great!!! The return process was perfect and easy! To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. And then I received my scarf .. wonderful. It makes sense why someone returned it after removed tag of the item. Incredible quality, lots of compliments. Will definitely order again! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. It goes against our guidelines to offer incentives for reviews. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Read about their experiences and share your own! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. From the package to the product. Love the quality & style of the hat & quick delivery! Delivery was left on doorstep whilst I was at work. By the time I got home it wasnt there. The quality of Le Grand Bambino bag is amazing. I ended up ordering through the site via paypal. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Position: Remote Customer Support. We also ensure all reviews are published without moderation. But except that, everything was very good. . Find out how we combat fake reviews. I was very disappointed with my purchase. Take a brief survey about today's visit . The return process was perfect and easy! 2023 Trustpilot A/S. I received mine within 2 days of ordering and I live in Canada! Pretty things in your Shop Jacquemus is great!!! I cant even use it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It was left on my porch in the pouring rain for two days. Read about their experiences and share your own! I ordered the wrong size and had to return the item. and the service is great and shipping is fast! Coinbase customer service number. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. The quality of Le Grand Bambino bag is amazing. was ok but the delivery with UPS was HORRIBLE. Shift schedule availability from 8am -6pm in your local time zone. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. Sizing is great, the quality is superb and I will certainly reorder from the website. Incredible quality, lots of compliments. . I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! Two weeks went by and I never even received a tracking email. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . Thank you! Worldwide Shipping. Our native-speaking Customer Care team is available 24/7 to support you. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Lists Featuring This Company Shoes Companies I ordered the wrong size and had to return the item. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. It was left on my porch in the pouring rain for two days. All previous emails sent to you from my private email prior to involving PayPal were ignored. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. Everything was amazing. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. was ok but the delivery with UPS was HORRIBLE. I received my parcel late and it then ruined a gift to someone. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. All rights reserved. 2023 Trustpilot A/S. + Additional pay incentives as well as monthly . I am very happy with my purchase! So thank you Jacquemus!!! When I enter on my account, in the status of my orders I can't see which of them have been returned. Really poor ordering from France to the UK. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. Product well represented in PDP (would be nice to get a closer shot of the material). We also ensure all reviews are published without moderation. When it was delivered I wasnt home. Very helpful customer service. JavaScript seems to be disabled in your browser. Tag of the item was already taken off and placed inside of the side pocket. I could find the contact number only from the cached page found in Google. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Do you need help? I loved the bag, it's great, and super fast delivery, thank you. I love jacquemus and its style and the quality is on top! Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. It was it left to sit in the pouring rain. The company was founded in 20019 by Simon Porte Jacquemus. Do you need help? The refund was almost instant, but I originally placed via paypal. I shouldnt have to call France. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There wasnt add a box for the purse. They implanted new logistics and all so the problem must come from that. We use dedicated people and clever technology to safeguard our platform. After ordering I received a confirmation email and the site states there would be delays. It goes against our guidelines to offer incentives for reviews. She is in love with them. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! Received the order but the box looks like its thrown somewhere. All rights reserved. I love my bag! Users can call our helpline number to resolve their crypto related ptoblems quickly. It will consist of art and design, itt will have At the age of 19, in 2009, he started his own brand after his mother's death and named it . I am in Australia and this is physically impossible.