document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Wex and Voyager cards can be used at any participating gas station. I know its confusing .. eye roll .. WEX has frozen my account. Exxon Mobil should be aware of this. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. What if additional documentation is required? The Prompts Information section appears. The most common fleet cards are by Wright Express (Wex) and Voyager. Karma wins in the End Watch this corrupt company and dont use them for your poor employees. It helps to understand some of the nuances of the different cards available in the market. Massachusetts Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. In today's video, I am talking about the Wex Fleet card. Pumacard - Fuel Cards Australia Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. This review will focus on Wexs payment acceptance products for merchants. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. How does it work? Description of Complaint: Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. They have a long history of giving back, engaging with local. Look for the QBO file you saved in Step 1 and then select Open. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. WEX is completely incompetent or corrupt. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash RIDICULOUS!! This company didnt send me any Cobra benefit and ignored my requests. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. It was my banker that advised me to contact them first. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Choose Cash Advance from the drop-down menu. Still, businesses must have specific equipment set up for companies to accept them. That means finding a processor who is familiar with B2B transactions. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support They are trying to cover up their lies by sending some spam emails as well. How can I go about it? We had NEVER HEARD OF THEM. WEX Fleet Card Driver Video - YouTube We are FSA account holders that are managed through WEX health. Our card works at a variety of merchants. Pumacard options Pumacard The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. ERGs drive diversity by fostering new bonds and communities across the company. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Referral Partners We are going through the same situation. This even applies to co-branded cards. It is not intended as legal or financial advice. Big business pay attention and give your money to a better company. Trouble Getting Approved? The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Been paying late fees for 8 months and just noticed. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Military veterans possess invaluable leadership skills and business acumen. A fleet fuel card is a card used to purchase fuel from a gas station. Click Save, then confirm the information. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Talked to their rep. he would settle account for $100, which we paid How to Use a Wex Fuel Card: A step-by-step guide As with most things in business, if you make it easier for customers, youll see more sales. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. I became a Wex customer in November 2021. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Other Fees Additional card:$8 per card. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! 3 reasons we see people flipping to a fuel card: Apply Now Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Id rather just use my Spark card and get the cash back. An approved line of credit offered by Love's Travel Stops to approved customers. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. WEX Fuel Cards | Ford Commercial Solutions Ways to Save. Why would you need to show a receipt from your dr that does not even make sense? The company has received 107 complaints in the past three years. WEX is the worst! Youll need to contact your credit card processing company. None of which have been successful. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. WEX Fleet cards are to be used only for fuel purchases or roadside services. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Related Article: Introduction to Credit Card Processing Rates and Fees. Required fields are marked *. Add a reference number and note, if desired. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Wex gas card approval NO PG! - YouTube The card may also be used on billing statements received from providers of the same types of service. Do NOT use this company if you can avoid it. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. Choose the new status. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Get to know COBRA regulations and how they impact you | WEX Inc. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Audit Your Current Statement To Find Its Hidden Fees. Women play an important role at WEX. It's a cut throat industry. Wex wouldnt help at all, just lied and wasted our time. Fleet cards can also limit the number of transactions or caps on each transaction. How do I qualify for Love's Express Credit? On the card detail screen, click Add Prompt. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports an account in a name who is not associated with our company. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Referral Partner Application Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Ready for the ultimate credit card processing experience? I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account WEX took nearly $4,000.00 from my business account. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Receive your Esso Card Get special fuel discounts and save on products and services for your business. How do I enter a fleet card in My Wallet? - Upside Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. The benefits are straightforward. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Wex Inc. Credit Card Processing 2023: Reviews & Complaints I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Dont use them, spread the word not to use them, I will be posting on every review site. Where does it work? Attempts to reach a representative for clarity were again unsuccessful. Im paying it off in a couple weeks and closing the account. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Would like to join in class action suit. HOLD lets you deactivate a card temporarily. I use my premium refunds to pay for the next months premium. Focusing on diversity also means focusing on inclusion. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. If you need more information, you can input your business info here and contact us for assistance. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. UPDATE: Not menti. Referral Partnership FAQ Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. In Report Value, enter the drivers name. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. They are a credit card company never has an HSA ever asked me for receipts before ever. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. They will not help you at all, I had no account number as I had no account. We are former TCheck Customer, used it mostly for paying lumper fees. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Choose the desired product in the Add Limit window, and click Next. Fleet Cards What is a fleet card? Your as bad as our government, you killed my job my career. In the Policy Number menu, choose the policy that will receive the prompts. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. Enter a note in the Comment field, if desired. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Wex Fleet has left a very bad impression. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. WEX adds Visa to virtual payments offering - Emerald Coast Merchant The sole purpose of the material presented herein is to alert, educate, and inform readers.