Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. I made reservations. Please send any questions or comments to: help@poferries.com WebNeeded to change tickets. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Please don't hesitate to contact us, if you have any queries. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Find out how we combat fake reviews. Add passengers: pay for additional passengers. Not using e-file? I appreciate that they are extremely busy atm , but find this unacceptable. However it took 5 weeks, dozens of emails for you to confirm the agreement. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. All the information you need on ticket changes, cancellations and refunds is here. It's a workaround but WAY cheaper than cabs. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. We also ensure all reviews are published without moderation. Booking was quick and easy! Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? How long does it take for the refund to appear in my bank account? I immediately tried to cancel but of course they are refusing to allow that. Dear customer, Many thanks for your review! The prizes changes after you first buy the ticket. No refund will be given. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Washington State Ferries. This is the version of our website addressed to speakers of English in United Kingdom. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. I could find no way to contact other than amendment. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. 2023 Trustpilot A/S. 2023 Trustpilot, Inc. All rights reserved. This is my first negative review for a company. Dover !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! The booking process was straight forward and I received my eticket without issue. Kind regards, Maya from Direct Ferries. Location is not clear? What are the refund/exchange policies in light of the current situation. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Click on a category below to reveal the related questions. Seattle, WA 98121-3014. Dear Stewart, Thank you for contacting us. Verification can help ensure real people write reviews about real companies. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. There is no one I can speak to. WSF is the largest operating public ferry system in the US! Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Months later, it is impossible to get a refund. Date of experience: March 2022. Please don't hesitate to contact us, if you have any queries. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. We often link to other websites, but we can't be responsible for their content. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Refunds are always issued to the same credit / debit card that you used for your booking. Direct Ferries Limited has its registered office in London, United Kingdom. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. All rights reserved. Kind regards, Maya from Direct Ferries. Get your BatamFast tickets to Desaru. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Each ferry company has its own policy. three hours for a journey of between eight and 24 hours. due to bad weather conditions, strikes, etc.). Losing hope though Dont bother! Bought wrong ticket because they shower wrong results. Thank you for booking with Direct Ferries. ***. That is why we are trusted by over 2.5 million customers and counting. More expensive but very safe an helpful.Thank you for your replay. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. You can find your booking reference number at the top of your confirmation email. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Stay away!! This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. This company is totally unreliable and impossible to contact. Thank you for booking with Direct Ferries. They charged me 79.00 to cacel a booking. We must get on line 48 hours before ferry date to get our tickets. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Although the responses were generally quick I had much correspondence from many different agents. Verification can help ensure real people write reviews about real companies. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Can I convert my ferry ticket to an open ticket? Direct Ferries are trying it on, (with your money). You can compare the best prices from all train lines and book online directly with Wanderu. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Here are 8 tips for writing great reviews. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. But apparently they said they have no record of it. The transaction currency used on our website is the euro (). 99% of travellers recommend this experience. Stay away. 2-3 Three Rivers Business Centre, Felixstowe Road. If youre booking a ferry with Brittany Ferries go direct! It's now a month later and they still haven't refunded me! They said they would check it out. Our average member earns over 300 cashback a year. Dont book with this company- book direct with Ferry operator. The most USELESS COMPANY EVER!!!! With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. I have attached documentation needed to prove the above incident. Made the booking and ended up feeling very happy that it was so easy. They send Google link with location but doesn't work on my phone or computer. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. I should have stayed with you ! View Actual Score Check Background This. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Ferryhopper has its own terms of use, which you can read here. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Why do they bother with Direct Ferries? If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. The money being shown on day 5 as having been taken by FerriesDirect. We did so with Britanny Ferries. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. How can this be possible. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Really poor service - i would have nothing to do with this company. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. The matter is starting to get urgent, but still no response. This website uses cookies to help us process your bookings as well as customise and improve your experience. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Also there is a choice of "lounges," but there is no explanation of the differences. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Point blank refused and they sent a refund without any messages to inform me. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Prices are life and always changing. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather).