Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. Attire. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. ", "I'm a bit of a nerd. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. "Every day at work, I remind myself that everyone I come across has their struggles. If you want to ace your upcoming interview, practice with our topical-based interview question sets. This is a great response, and it shows that you truly do care about the people that you come across every day. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Are there shared values that you could also mention? I am a competitive individual and enjoy keeping fit. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. This process helped make our project a success in the end. It is not the ideal situation, but I have always adjusted for the good of the team. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. "I handle stress very well, and when you call my references, they will attest to this fact. Search Jobs - Kaiser Permanente Careers - Oracle This organization includes my scheduling, paperwork, and more. ", "Do my job and do it right. 1 / 41. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. But I don't want you to be surprised by the information. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. ", "I was working in a clinic where the primary population was low income. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Would it ensure efficient workflows or more timely responses to other departments? In my current position, I am not the most persuasive person on our team, but I am highly creative. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. 3. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. We also raise chickens and goats and have a couple of horses as well. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. I understand that it's part of the job. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. As well, I am an active participant in my local rotary club. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. A career in healthcare can be emotional at times; however, I choose to focus on the positives. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I love working as part of a team and my colleagues take well to my personality. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". I can see how it would be stressful when you care for your patients' success so much! It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. "I find that with the right company, it's pretty simple to balance life and work. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Great work giving your example and then highlighting how you corrected the error. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. This is a personal and caring approach. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. I was nervous that I was not using the proper equipment during high-exposure risk procedures. By seeing and understanding the history, I can help guide a plan moving forward for the team. Why Do You Think You Are A Good Fit For This Company? Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Nice work! ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. ", "The people on the frontlines of a business are vital to the success of any organization. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Kaiser Permanente takes great pride in having a very positive and nurturing environment. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. Your response makes it clear that you volunteer in your community in various ways. I get along well with others and work well as a team.". The status says no longer consider for the position. By initiating an open conversation with this person, we were able to uncover his need. This is a great start! Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Perhaps you use a particular app or software. There is a balance between allowing normal emotion and allowing it to impact your work. We did that twice a week, and it completely solved our scheduling problem. These are exactly the steps that an interviewer would be looking for. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. For 180 days, my employees were rewarded for coming to work 10 minutes early. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Well done! Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. In addition to this podcast, I also subscribe to a couple of industry blogs. I volunteer with their organizations in various roles. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. One of the toughest parts of communication can be delivering bad news to people with whom you work. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. It sounds like you have a very full personal life, with a fantastic work/life balance. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Maybe you can see opportunity when others can only focus on the issue. It sounds as though you have exceptional patient service skills! When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. You've chosen a powerful example that can help make you a more memorable candidate. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. ", "Outside of my career, my priorities in life are my family and being outdoors. I took these methods and incorporated them into our setting. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. It has kaiser questions . Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. In the end, we awarded those with perfect attendance a $600 bonus. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. ", "I'm a very detailed and organized person. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Excellent! Early in my career, I probably worried too much about the fear of failure with my patients. I know what I want to be done and how I want it done, so it's often easier to do it myself. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. It sounds as though you are highly organized and methodical in your work. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) He ended up requesting and receiving a transfer. I make sure the on hands are right for the computer to order what's on auto order. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Contact us here. Our interview questions and answers do not represent any organization, school, or company on our site. Kaiser Permanente Customer Service Specialist Interview Questions Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. "My customer service skills with my patients are definitely one of my strengths. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. ", "I was helping a customer once who came to pick up her injectable prescription. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. What is important to them is that you are cognizant of your own personal shortcomings. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". There are no other roles for that position". For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? ", "From a young age, I was raised around a farm and animals are a huge part of my life. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. The program was a success, and upper management chose to keep it implemented for another six months. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. The application opens in early May. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. I hope to involve them in various Kaiser community volunteering opportunities.". Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation.